Your Responsibilities:

We are seeking computer and internet-savvy candidates with 1 to 2 years of back office/customer support work experience. Freshers can also apply.

Candidates who are technology-friendly and possess excellent communication skills coupled with a willingness for on-the-job learning to communicate with international clients. Thus, proficiency in English is a must (verbal and written).

Drafting campaign emails, Publishing content on the site, and creating landing pages.

Generating reports from various tools, combining those in MS Excel and other relevant tools.

Monitoring software performance and issuing alerts in the event of a malfunction.

Ensuring that email design and layout are optimized, user- and mobile-friendly, and bug-free.

Generating backups.

Other relevant backend IT operations.

Understand and become conversant with the workflow of a relatively large software application.

Understand, interpret, diagnose, and resolve customer problems.

Our Requirement:

Ability to multitask, prioritize and manage time effectively.

Ability to quickly grasp and understand new tasks and concepts.

Ability to troubleshoot customer problems (Ex: DNS, Domain pointing, and Domain Tracking)

Punctuality towards the responsibilities.

Handling Pressure in Emergency Situations patiently.

Basic Concepts of Web and Email Technology.

They should also have experience in customer service, including troubleshooting technical issues and providing customer support in a timely manner.

Monitoring infrastructure and systems (Emails, Graphs, etc).

Good with online error monitoring tools for a customer service executive profile, The ideal candidate should have a good understanding of software systems.