Your Responsibilities:

Generating reports from various tools, consolidating data in MS Excel, and utilizing other relevant tools for analysis.

Monitoring software performance and proactively issuing alerts in the event of malfunctions.

Ensuring optimal email design and layout, focusing on user- and mobile-friendly interfaces.

Generating backups and managing other relevant backend IT operations.

Understanding and becoming conversant with the workflow of a relatively large software application.

Interpreting, diagnosing, and resolving customer problems via email, chat, or phone calls.

Communicating clearly and precisely with customers, maintaining accurate and timely records in related databases.

Collaborating with team members and other departments for root cause analysis and identifying issues with software applications, third-party plug-ins, hardware infrastructure, and connectivity.

24/7 monitoring and management of events affecting technology services and infrastructure.

Our Requirement:

3 to 4 years of experience in customer service, including troubleshooting technical issues and providing timely support.

Ability to multitask, prioritize, and manage time effectively.

Quick grasp and understanding of new tasks and concepts.

Ability to troubleshoot customer problems, including DNS, Domain pointing, and Domain Tracking.

Punctuality towards responsibilities.

Ability to handle pressure in emergency situations patiently.

Understanding of basic concepts of Web and Email Technology.

Experience in monitoring infrastructure and systems (Emails, Graphs, etc).

Proficiency with online error monitoring tools.

For a customer service executive profile, the ideal candidate should have a solid understanding of software systems.